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Coronavirus and Telehealth Sessions


Due to the current spread of the Coronavirus, I am offering several options for treatment during this time. It is my hope that this will allow increased safety in accordance with current CDC and community recommendations by minimizing exposure risk.

Phone Sessions

Due to the pandemic, most insurance companies are currently reimbursing for phone sessions in order to allow access to treatment from home. It is my understanding that Blue Cross Blue Shield of MA, Tufts, Tufts Together, Tufts Direct, United, Harvard Pilgrim, Optum, AllWays, Cigna, Beacon, Boston Medical Center, Tricare, and Unicare are reimbursing for phone sessions at this time.

Telehealth Sessions

A telehealth session is conducted over a video call, such as Skype or FaceTime. Telehealth sessions have been increasingly utilized by therapists over the past several years, and they have been shown to be about as effective as in-person sessions. At this time, most insurance companies are allowing telehealth services through Skype and FaceTime.

Additionally, I offer sessions through an online tool called Doxy.me. Doxy.me is free for clients, and there is no need to download any software or any app. The client simply uses a web browser on a computer, phone, or tablet to access my account. There is no need for the client to set up an account. No information is stored by the website, it is simply a secure conduit for the video call. For more information on this tool, visit www.Doxy.me.

At this time, the only insurance company requiring that telehealth be utilized for full sessions instead of phone is Medicare. To my knowledge, the following insurance companies reimburse for telehealth services: Blue Cross Blue Shield of MA, Medicare, Tufts, Tufts Together, Tufts Direct, United, Harvard Pilgrim, Optum, AllWays, Cigna, Beacon, Boston Medical Center, and Tricare. My experience is that the insurance benefits for telehealth, including deductible and copay, are very similar to the in-person outpatient behavioral health benefits.


If you have any questions about the above, please contact me at 617-460-5718 or contact@josephcoyle.com. Every blessing to you and your families, and be assured of my continued prayers for your good health.